Privacy Policy

Energy Saving ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://rebate-hub.onrender.com (the "Site") or submit information through our rebate qualification form. This website is operated on behalf of Energy Saving by wisetreeconsulting.com.

We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

We may collect the following categories of personal information:

• Contact details: name, email address, and phone number.
• Property information: homeowner status, location or service region, and utility provider.
• Project interests: upgrade types you select or describe (e.g., heat pump, furnace, insulation).
• Optional free-text details you provide when selecting "Other," "Not sure," or similar options.
• Technical data: IP address, browser type, device information, and pages visited, collected automatically through standard server logs and cookies where used.

We use personal information to:

• Respond to your inquiry and connect you with Energy Saving regarding rebate programs and services.
• Estimate which federal, provincial, utility, manufacturer, or promotional programs may apply to your situation.
• Schedule assessments, follow-ups, and related customer service.
• Maintain internal records, analytics, and quality assurance.
• Comply with legal obligations and enforce our Terms and Conditions.

By submitting the qualification form or contacting us, you consent to our collection, use, and disclosure of your information as described in this policy.

You may withdraw consent for future marketing contact at any time by emailing us, subject to legal or contractual restrictions and reasonable notice.

We do not sell your personal information. We may share information with:

• Energy Saving staff and authorized contractors involved in serving you in Calgary, Edmonton & surrounding Alberta communities.
• RB Impact and affiliated rebate facilitation partners where relevant to program processing.
• Service providers that host our website, store data, or integrate with tools we use (e.g., database hosting, email, or spreadsheet export webhooks you configure in admin).
• Government agencies, utilities, or program administrators only where necessary to process a rebate application you authorize.
• Legal or regulatory authorities when required by law or to protect our rights.

We retain personal information only as long as necessary for the purposes described above, unless a longer period is required by law.

Lead submissions are typically retained while we provide services and for a reasonable period afterward for record-keeping, unless you request deletion and we are not required to retain the data.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or inquire about how it has been used or disclosed.

To make a request, contact us at info@rbimpact.ca. We may need to verify your identity before responding.

Our service providers may process or store information in Canada, the United States, or other jurisdictions. Where information is processed outside Canada, it may be subject to the laws of that jurisdiction.

The Site is not directed to individuals under 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when it was last revised. Continued use of the Site after changes constitutes acceptance of the updated policy.

Questions about this Privacy Policy or our privacy practices may be directed to info@rbimpact.ca.